Working at home as a virtual call center representative is one of the booming work at home opportunities. Many major companies have now moved away from using large centralized call centers. Instead, they now use home-based representatives.
For those looking for work from home opportunities, virtual call center work is a good way to earn a living while having the freedom of working at home. It’s not quite as flexible as some other work from home jobs, though, because there may be certain times of the day that you must be available to take calls.
However, if you are looking for ways to earn good money working from home, virtual call center work would be worth investigating further. Here is all you need to know about work from home call center jobs.
What Types of Virtual Call Center Jobs Are There?
As you might imagine, companies are moving all kinds of telephone-based job out to home workers. This is because it saves them all the costs that are associated with running a physical call center. That means that virtual call center jobs can range from technical support jobs through to customer service roles.
Here are some of the most common work from home call center jobs:
- Customer service agent
- Quality assurance
- Technical support
- Bookings and reservations
What Skills and Training Do You Need for Work at Home Call Center Jobs
The skills and experience required for work from home call center jobs will vary with the role. For most jobs of this type, though, you will need to be aged 18 or over and have a high school diploma or equivalent qualification.
Previous call center or customer service experience is sometimes required, but not always.
The key qualities that employers are usually looking for as follow:
• Good phone manner
• Basic maths and good verbal and writing skills
• Computer familiarity, including word processing applications
• Attention to detail
Most jobs of this type will require some training. That might include learning how to use the company’s software and learning company policies. You may also have to follow scripted questions and answers. The training needed will vary with the type of job.
Do You Need Any Special Equipment for a Virtual Call Center Job?
The equipment you will need at home to work as a virtual call center operative will vary from one company to the next. The basic requirements are usually a computer, a landline telephone, and fast internet connection.
Some companies also ask that you work in a room away from distractions. This can make it difficult for people who are caring for young children at home.
Headphones would also be a good idea, so that you can type and talk at the same time.
How Much Can You Earn as a Work from Home Call Center Representative?
The answer to how much can you earn as a virtual call center representative is not a simple one. Some companies pay by the hour, some by the minute and others pay by the call.
Sales related jobs are also likely to be commission based or have an element of the pay related to sales commission. The average pay for call center work is approximately $22,500 per year, or $10.82 per hour.
How to Find Work from Home Call Center Jobs
When you start your search for work from home call center jobs, you will find that there are a lot of jobs listed when you search in Google. We would advise you, though, to be careful when applying for virtual call center work. If a company asks you to pay an application fee or a training fee, it may be a scam.
Reputable companies may ask you to pay a fee for background checks after you have been provisionally accepted for a job. They do not usually expect you to pay any other fees in advance.
As mentioned previously, many large companies recruit work at home call center representatives. Often, though, companies do specify that home workers live in a certain region or area, so you may need to apply to a local office of the company.
Here are a few examples of the major companies that employ work from home call center operatives:
- Advanis Agents
- Aspire Lifestyles / VIPdesk
- Best Western Hotels
- Synchrony Financial Call Centers
- VoiceLog / BSG
There are some companies that specialize in this type of work that might be useful, such as LiveOps.
If you are good with people and you enjoy customer service roles, then a work from home call center job could be the start of a rewarding new career for you.
The pay is reasonable, and you might be able to increase those earnings with sales commission and incentives. So long as you can deal with the unhappy customers as well as the polite ones, call center work can be a very good working from home opportunity.